Do you hate Charter Communications??!

Ok...let me just tell you that if you have Charter Communications cable...you probably HATE it because their 888 # customer service absolutely SUCKS! Pardon my language...but they really do! And after dealing with them and 4 (YES, FOUR!) idiot "customer service" people...I'm putting it mildly.

I won't even take the time to explain what happened as it will just get my blood boiling all over again...but if you EVER have a problem w/ Charter...

Go straight to the people who WILL fix it.

Brad found the President's (Neil Smit) phone number and I called it and as we expected...his phone calls are filtered through a "corporate escalations" team. However, these people take your call seriously and don't tell you that "they don't have notes of the conversation of the promotion you were supposed to be put into", so you are out of luck and have to pay the extra $60 a month...that is unless you want to add their phone service. UM...yeah...I have problems w/ the services I have now...WHY???! would I add another one only to get horrible "customer service" for yet another product. I'm not that stupid!

Anyway...the woman I talked to took my call seriously and apologized (wow, imagine that!! You mean it's NOT MY FAULT??! because your people didn't take notes...even though I did and have the womans name, date, and proof from my Vonage phone service of the 15 minute phone call with Charter on the caller ID??!) and put me into the plan I was supposed to be in. AND on top of all that she apologized of my experience w/ the idiots I spoke w/ earlier that day and said she was glad I reported it as they take it seriously.

Sooooo... the corporate office number is: 314.965.9745

Go through the prompts and key in Neil Smits name and you will get the corporate escallations team and they will help you! :) I'll never deal w/ the boobs at their 888 number again!